Whether your legal practice is small, mid-sized or large, keeping account of the flow of documents and scans created, printed copies produced, calls placed, emails sent and various other sundry items generated on behalf of clients can be painful, time intensive and most importantly, costly. Thankfully, technology not only eases much of the pain, it can also help ensure that client costs are accurately recovered so that firms are not short-changed, while also helping to boost revenue.

Today, finance personnel and practice managers can choose a digital solution to help capture data and recover client costs including Dynamic Software Solutions’ leading Dynamic Connect platform. www.dynamicconnect.com

Dynamic Connect is a leading cloud-based platform that provides legal practices with integrated cost recovery solutions to help you streamline processes, effectively monitor client activity and increase revenue.

Dynamic Connect lets you track print, copy, scan, email, phone, time and sundry items and their associated costs. And the platform also provides options for scanning and end-to-end cloud printing management that reduces IT, paper and print costs.

Too often, legal firms do not accurately track activities undertaken on behalf of clients and undercharge, depriving the firm of genuinely generated revenue. With Dynamic Connect, tracking of client data is automated so that you not only bill with certainty, but also without forgoing revenue.

Victorian-based law firm, Coote Family Lawyers, started using Dynamic Connect to assist and support a range of cost recovery processes in their practice. For printing, the firm has found the platform’s easy-to-use dashboard helps track and report client cost recovery with great results.

“We found our legacy cost recovery software was unreliable, glitchy and often limited the client costs recovered. Since using Dynamic Connect we can see at a glance, that we now recover a significantly higher proportion of client costs – up to 50% more.

“Our bottom-line has been augmented considerably, and it’s a figure that is constantly improving,” explains Stephanie Svendsen, Practice Support Manager, Coote Family Lawyers.

The cutting-edge platform correctly follows and allocates customer disbursement expenses for cost recovery. By automatically recording and linking costs with the relevant client, Dynamic Connect ensures that firms bill customer expenses precisely to maximise their revenue.

Dynamic Connect also helps firms increase the revenue they generate thanks to the platform’s ‘nudge’ feature. This capability gently guides staff in the direction of billing to ensure that all client activities are invoiced and not overlooked. The platform provides staff with pre-determined billing codes for various customer expenses, and staff simply choose the appropriate expense activity code.

“With Dynamic Connect, staff are automatically prompted to invoice client costs and to do so correctly, and this has also helped to improve our financial position.

“As we finetune our recoveries with Dynamic Connect we expect that 50% figure to continue to climb. The platform is a very efficient cost-recovery tool and one that helps you effectively maximise your revenue,” said Stephanie.