Dynamic Software Solutions unveils printer data collection device that delivers unprecedented capability
SYDNEY, Australia, 29th August 2022 – Dynamic Software Solutions (DSS), a leading wholesale supplier of solutions to IT MSP, Printer, MFP, and Managed Print suppliers, has released its new Intelligent Data Collection Appliance (iDCA) device. The appliance, working in conjunction with ECI’s FMAudit or Printanista Hub, lets Office Technology Suppliers efficiently and effortlessly capture customer printer-metric data regardless of whether staff are working in the office using servers, in the cloud, or from home. Better still, the data is gathered without the constant and on-going hassle and expense of having to reinstall data collection agent software every time a customer’s server is upgraded or re-configured.
Highly secure and reliable, the standalone iDCA works independently of servers to also largely eliminate non-reporting printers and drop-offs. It simplifies the collection of daily printer information and centralises it to help minimise thetime and cost spent by technicians gathering accurate, complete and timely data.
Very easy to use, technicians can connect the iDCA to any network port on the customer’s network or in-line with any networked multi-function device (MFP) or printer. It can also be physically attached to any MFP or printer via a simple stick-on. Using patented technology, the smart, self-reliant device then relays all non-sensitive printer-metric data including paper levels, page count and toner levels back to FMAudit Central or Printanista Hub’s web-based interface. By simply scrolling down their customer list and clicking on the relevant business, resellers can monitor their customer’s day-to-day print operations without the need for expensive, time-consuming and in-person managed print service support.
No need to constantly reinstall DCA software when server upgrades occur
Fully compatible with ECI FMAudit and Printanista, and because the iDCA device is self-reliant, it is unaffected by any upgrades on customer servers, eliminating the need for data collection agent software to be constantly reinstalled. The iDCA works highly efficiently to ensure the constant flow of printer data. And it continues to work, collecting and relaying data even when server upgrades occur, saving resellers the cost and time associated with expensive, on-the-road technicians making customer calls.
“This is an invaluable benefit for resellers,” says Andrew Tsiorvas, General Manager, Dynamic Software Solutions. “Not only is there no disruption to the flow of data, but resellers save considerable time and money because technicians do not need to travel every time a server upgrade occurs.”
Capture printer-metrics when staff work from home
Thanks to the iDCA, Office Technology Suppliers can now effectively record printer-metric data when customer staff are working from home. The iDCA simply plugs into the work router at home to relay printer usage information directly to the technician’s desktop.
The iDCA ensures that all customer printers are reporting regardless of their location to help Office Technology Suppliers accurately capture and manage print data and the customer’s printing needs.
Capture printer-metrics when customers work in the cloud
A truly automated data device, the iDCA also records printer-metrics when customer staff are working in the cloud. As the iDCA unit is a standalone device, it does not rely on servers to log data, allowing it to capture printer activity when staff are working in the cloud.
Complete data collection for quality customer service
The iDCA centralises and simplifies the collection of all customer printer-metrics to help Office Technology Suppliers save time, manage effectively and minimise operational costs.
With printer-metrics now at their fingertips, they can anticipate customer consumable needs to ensure quality service and on-time delivery. Technicians can also proactively and promptly provide service and attention to deal with error readings and repair faulty MFPs.
What’s more, the automation of printer-metrics ensures that Office Technology Suppliers no longer have to waste time calling customers to ascertain usage levels. The ability to instantly meter data means they can accurately bill the customer on time.
“The iDCA is a highly competitively priced tool that lets our ECI FMAudit and Printanista subscribers quickly and effectively capture and manage all their customer’s print data. It reduces the need for expensive and labour-intensive technical support, saving them both time and money while helping them deliver quality customer service,” explained Andrew.